Shopping FAQs

Can I cancel my order?
Orders may be cancelled prior to shipment under the following conditions: If parts order , and parts have not been modified for customer there will be "no charge". If there parts have been modified(electrodes or jaw drilling, etc.) there will be a 15%(list price) cancellation fee. If an order for a bench model machine is cancelled prior to shipment there will also be a cancellation fee of 15%. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
Yes, if item is damaged in shipment please notify UPS or other carrier as well as Ewald Instruments Corp. upon receipt of goods.

If items are defective call EIC for return instructions.

If item is returned because the customer changed his or her mind etc., it must be returned within 15 days and a 20% re-stocking charge will apply.Back to Top

What happens if the item I ordered is not available?
In the unlikely event there is a change or delay in filling your order. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel prior to shipment. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

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Shipping FAQs